Floor Sales Online Privacy Policy

Floor Sales Online are committed to operating in compliance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR). We outline our approach below.

This Privacy Policy was last updated on 13th January 2020.

Information we collect about you
When you place an order with us, we collect information that enables us to process your order. This information includes your name, address, telephone number and email address.
We do not store credit card details.
Our website utilises a third-party tracking application, Google Analytics. Google Analytics tracks your usage of our website and provides us with website traffic analysis.
We also collect information from you when you submit a review or enter a competition on our website.

How we use the information collected from you.
The information you provide us with is used as follows:

• To allow us to process, and organise delivery of, your order
• To help you place repeat orders from us
• Record keeping
• To allow us to answer your queries about products, your order status and technical problems
• To alert you that your order has not completed successfully or that there are product left in your basket
• To track your activity across our website

If you have opted-in to receive marketing content from us, we may occasionally send you information regarding offers, new products and DIY tips. We will not share your information with third parties for marketing purposes.

Sharing your information with third parties.
Your information is passed to third party partner organisations such as couriers and suppliers so that we may successfully ship your goods to you. Only the information that is necessary for this purpose will be passed to these companies.
If you have opted-in to receive offers and news from us by email, your details will be passed to our third-party mailing list handling company.
We will not share your information with third parties for marketing purposes.

Keeping your details within the EEA (European Econmic Area)
We will not usually have any reason to pass your details outside of the EEA as all of our business to date has been conducted within the EEA. If for any reason it is necessary to pass your details outside of the EEA (for example if you are a customer based outside Europe) then we will inform you in advance.

Access to your information
Under the law you are entitled to request a copy of the information we hold about you. If you would like to do so please email us at info@floorsalesonline.com or write to us at Floor Sales Online, The Mount Business Centre, 2 Woodstock Link, Belfast BT6 8DD, United Kingdom. We want to ensure that your information is correct and up to date and we will remove or update any inaccurate information.

Cookies
In order that your shopping basket activity can be saved as you use our website, temporary 'session cookies' are used. This is necessary for the online ordering system to work and your browser settings must be set to allow this. The session cookies are deleted as soon as you close your browser window.

Reviews and Testimonials
When you submit a testimonial or review through this website it will be published along with your name and the review date. We will not publish your email address or any other contact information.

Links To Other Sites
Our Site may contain links to third party websites. If you click on such a link, you will be directed to their site. We advise that you review the Privacy Policy of each site you visit. Floor Sales Online has no control over, and is not responsible for, the content, privacy policies, or practices of any third party websites or services.

Changes To This Privacy Policy
Floor Sales Online update this Privacy Policy from time to time. The date of each update is posted at the top of this page. We advise that you review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions about this Privacy Policy, please contact us.

Terms and conditions
Please also see Terms and Conditions page which establishes the use, disclaimers, and limitations of liability governing the use of our website.