This Agreement was last modified on 14th February 2022.
Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using www.floorsalesonline.com ("the Site") operated by Floor Sales Online ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.floorsalesonline.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.
If you wish to return an item, before doing anything please email us at email@example.com informing us of your intention to return, and the reason.
Returns may be made within 14 days of original purchase.
Returned items must be returned undamaged and in a saleable condition to qualify for a refund. You are responsible for all packaging and shipping costs for the return. You must include your original delivery note and a copy of your invoice with the package. The item must be packed securely to ensure proper transit. We recommend that a recorded delivery service is used to return the item. You are responsible for any goods lost in shipping.
Provided the above steps have been followed, you may then return the item to our warehouse. To obtain the warehouse address, please email us at firstname.lastname@example.org. Refunds for returned products will be processed within 30 days.
A small number of our products are subject to a £5+VAT per item return/restocking fee, due to the challenging nature of transporting them. Please check the product description page to see if this applies to your item.
For full details, please see our returns page.
Standard orders may be cancelled up to two hours before we have dispatched them to you. Standard orders are usually dispatched at 2pm Mon-Fri, so we can accept order cancellations before 12pm on the day your item is due to be dispatched. IMPORTANT - An order may not be cancelled if the items are not part of our standard stock and have been ordered in specially at your request. An example of this type of product is our Haro range of flooring. Haro flooring needs to be ordered in by request from Germany.
Please see our delivery page for full information on delivery costs and timescales.
Items damaged in transit
We make every effort to package our goods so they are protected as much as possible during transit, however sometimes damage can occur. If transit damage occurs, in many cases it will be only superficial damage to the packaging leaving the product itself still fully sealed and usable. Lecol Adhesives and Fillers are supplied in 'trade tins' which are more vulnerable to dents during transit as they are not designed to be carried by courier van. Dented 'trade tins' will only be replaced if the dent is likely to result in difficulties with applying the product. When your delivery is made you agree that you will fully inspect the items for any damage before accepting them from the courier. If damage has occured and you feel the product is not usable as a result, you should not accept the goods from the courier. The items will then be returned to us, and we will ship a replacement.
DISCLAIMER: Packaging Leaks
You agree that you will inspect your goods upon receipt and check them thoroughly for any signs of leakage. This is very important as many products we supply can be harmful. If a leak has occurred, please contact us as soon as possible for advice, and so that we may ship a replacement if necessary. You agree that you will leave the leaking product somewhere safe i.e. in a place where it cannot cause any damage to your property (e.g. carpets), and away from children and pets. You agree to indemnify Floor Sales Online, it's operators, directors, officers, owners and agents from any liability arising from any damage or harm caused by leaking packaging.
How we contact you
When you purchase from the Site your contact details will be added to our customer database. We may contact you regarding your order and/or delivery. We may also contact you in the future regarding Floor Sales Online promotional items that we feel may be of interest to you. You have the option to opt out of promotional mailings at any time by contacting us at email@example.com. Promotional mailings will contain an unsubscribe link which will also allow you to opt out. We never pass customer information to third parties unless required by law.
You agree to indemnify Floor Sales Online, it's operators, directors, officers, owners and agents from any liability arising from the use of any product purchased from this Site. The use of any product purchased from this Site is done so at your own risk. You further agree to indemnify Floor Sales Online, it's operators, directors, officers, owners and agents from any liability arising from any advice, recommendations and any other information provided by Floor Sales Online. You further agree to indemnify Floor Sales Online, it's operators, directors, officers, owners and agents from any liability arising from any problems regarding delivery. Whilst every effort is made to ensure delivery is made within the time frame indicated, circumstances beyond our control may result in late deliveries.
The Site and its original content, features and functionality are owned by Floor Sales Online and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Floor Sales Online.
This Agreement (and any futher rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Northern Ireland, United Kingdom, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
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If you have any questions about this Agreement, please contact us.
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